in a recent transaction with a Shopee seller, i discovered (to my cost) a very sneaky way you can be cheated.
1. discussed with Shopee seller if i could return item if wrong size. ok.
2. Ordered item through Shopee
3. Received and paid for item COD (Shopee only seems to do cash)
4. Immediately discovered that item (shoes) was indeed the wrong size
5. Contacted seller to inform them and discuss return
6. Go on Shopee to initiate return. Funny, no Return option, and order shows Cancelled.
7. Ask Shopee what the story is. They say Seller cancelled Order before delivery so no Return possible.
8. Say 'How so?'. Send shipping docs to Shopee.
9. They say not our Order No so not our problem. Go away.
10. Try to contact Seller. He doesn't answer messages and hangs up phone.
So the long & short is that the Seller shipped order with his own fake Order No, not the original Shopee Order No, and as soon as we told him the size was wrong, he went to the Shopee site and cancelled the original order which means i cannot return.
So now he has money, and i have no way to return through Shopee.
Shopee just say not our Order, not our problem, why didn't you check order no on delivery before you pay? And do absolutely nothing about it.
As you are going to do that when you order a pair of shoes and then a pair of shoes turns up?
And this means that, in fact, EVERY Shopee seller and order could do the same without any sanction.
FYI