Hello,
Greetings of the day!
I am Karneeswaran. K completed B.E Automobile and PGDBA in operations management having 15 years' experience and worked with Honda, Amalgamations Ltd, TATA SKY, LUMINOUS, Microtek & presently working with Messer, INDIA as Head - Service Support.
Key Skills with Experience:
1. Customer Support - Overall 15 years Experience and Handling 5 states with 5 State Branch offices and 29 Authorised Service dealers.
2. Operations - Site Selection, negotiation, Resource Management, Planning and execution on projects (Budgeting, Product Selection, Site Selection, Site readiness, Installation and Commissioning).
3. Revenue - Strategic approach on Spares sales, AMC and Labour, Per call cost Analysis expert - 8 Years Experience in After Sales Revenue.
4. Retention - Satisfaction, NPS Drive and detailed analysis - 8 Years Experience in Retention.
5. Service Management - Training, Continuous Monitoring and improvement by implementing DMAIC rule, Best service at minimum cost working, Efficiency tracking - 11 Years Experienced in Team and Service Management.
6. Administration - Overall State and Zonal operations on Service, Revenue and Retention by monitoring Man, Money and Materials in an effective way - 10 Years Experienced
7. Dealer Development - In Depth knowledge in ROI and ROE, Dealer recruitment, identifying weak areas and developing dealers and improving P&L - 9 Years Experienced
I am herewith looking to explore the jobs in BVI to enhance my skills and herewith attached my CV for your kind perusal.
Note: Ready to bear the relocation and work visa processing cost.
Kindly do the needful!
With Regards,
Karneeswaran K
